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Terms & Conditions

LEGAL DISCLAIMER

The information provided on this website is for general informational purposes only and does not constitute legal, financial, or professional advice. By accessing this website or engaging Astria Property Solutions (“Astria”, “we”, “our”, or “us”), you agree to the following Terms & Conditions.

These Terms & Conditions govern your use of our website and any service requests, quotations, consultations, or service agreements entered into with Astria.

By using this website or purchasing our services, you acknowledge that you have read, understood, and agreed to these terms.

TERMS & CONDITIONS - THE BASICS

Astria provides property maintenance and facility services including, but not limited to:

  • Commercial cleaning

  • Residential cleaning

  • Deep cleaning

  • Property maintenance

  • Duct cleaning

  • Air quality services

  • Facility support services

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Service availability may vary based on location, property type, scope of work, and scheduling availability.

Astria reserves the right to modify, suspend, or discontinue services at any time without prior notice where operationally necessary.

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All service descriptions on this website are provided for informational purposes and may not reflect every service limitation, condition, or exclusion.

SERVICE QUOTATIONS & ESTIMATES

All quotations, estimates, and proposals provided by Astria are based on information available at the time of assessment.

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Quoted pricing may change due to:

  • Changes in service scope

  • Property conditions not previously disclosed

  • Additional labor requirements

  • Material cost changes

  • Emergency or after-hours service requests

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Unless otherwise stated in writing, quotations remain valid for 30 days.

BOOKINGS & SERVICE AGREEMENTS

Service bookings are subject to Astria’s acceptance, availability, and scheduling capacity.

Recurring service plans may require separate service agreements outlining:

  • service frequency

  • service scope

  • pricing

  • billing terms

  • cancellation terms

  • responsibilities of both parties

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Astria reserves the right to decline service requests at its discretion.

PAYMENT TERMS

Payment terms are defined in each quotation, invoice, or service agreement.

Unless otherwise agreed in writing:

  • Invoices are payable by the due date stated on the invoice

  • Late payments may incur additional charges

  • Outstanding balances may result in service suspension

  • Deposits may be required for certain projects or large service requests

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Failure to make timely payment may result in delayed or cancelled services.

CLIENT RESPONSIBILITIES

Clients are responsible for providing safe and reasonable access to service areas.

Clients agree to:

  • Provide accurate property information

  • Disclose hazards or special conditions

  • Ensure access to required areas

  • Secure valuables and sensitive materials

  • Notify Astria of relevant site restrictions

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Astria is not responsible for delays caused by inaccessible service areas or undisclosed conditions.

CANCELLATIONS & RESCHEDULING

Cancellation or rescheduling requests should be communicated as early as possible.

Late cancellations may be subject to service fees, especially where labor, materials, travel, or equipment allocation has already occurred.

Emergency cancellations caused by unsafe working conditions may result in service postponement.

LIMITATION OF LIABILITY

Astria will perform services with reasonable care and professional standards.

To the fullest extent permitted by law, Astria shall not be liable for:

  • indirect damages

  • business interruption

  • loss of profits

  • consequential damages

  • pre-existing property damage

  • issues caused by third-party contractors

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Astria’s liability shall not exceed the total amount paid for the affected service unless otherwise required by law.

WARRANTIES & SERVICE QUALITY

Astria is committed to delivering professional and reliable service.

If you believe a service was not completed satisfactorily, concerns should be reported promptly so they may be reviewed and addressed where appropriate.

Service outcomes may vary depending on property condition, material limitations, pre-existing damage, and environmental factors.

No guarantee is made that all stains, damage, contamination, or operational issues can be fully resolved.

WEBSITE USE & INTELLECTUAL PROPERTY

All content on this website, including text, branding, logos, graphics, images, and design elements, is the property of Astria unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use of website materials may violate intellectual property laws.

CHANGES TO THESE TERMS

Astria reserves the right to modify these Terms & Conditions at any time.

Updated versions become effective upon publication on this website.

Users are encouraged to review these terms periodically.

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein.

Any disputes arising from these terms or Astria’s services shall be subject to the jurisdiction of Ontario courts unless otherwise agreed in writing.

CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact:

Astria Property Solutions
Email: info@astriaservice.ca

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